If your order is below $69 in value (calculated after any promotions, discount, or subscription discounts are applied to your order), we offer $6.99 flat rate shipping.

This is a standard transit time of 3-4 business days.

If your order exceeds $69 in value, you will qualify to select a free shipping option. This is a standard transit time of 3-5 business days. The $69 threshold is calculated after any promotions, discounts, or subscription discounts are applied to your order.

In an effort to better support our customers, we may also provide expedited shipping options, which will be viewable and selectable at checkout. These options are calculated based on delivery address, and will be clearly stated at checkout.

Duties: All duties are included in the shipping cost, so you can shop with confidence knowing there are no additional fees upon delivery.

Please note that we do not ship to PO boxes.

We’re dedicated to making your experience as smooth as possible. If you have any questions about your order or shipping, please reach out to us at hello@ananesis.com.

We ship all throughout Canada and as well to the United States.

If you are located internationally, please contact us directly so that we can assist you.

All orders are shipped with Canada Post.

We offer free standard shipping on all orders of $60 (before tax) or more, after applicable discounts, before taxes, and shipping and handling. Shipping costs will automatically be deducted at checkout on all eligible orders.

If your order is less than $60 applicable Canada Post standard (also known as "expedited") shipping charges will apply.

If the shipping box is damaged, but the goods inside are undamaged, you can still consume the product. No worries! Please inform our Client Care team so we are aware of the situation and we can inform the carrier.

If both the shipping box and the AnaNesis food are non-consumable, please contact our Client Care team by using the contact form, so that we can replace your package.

Prior to contacting our Client Care team, please make sure to look everywhere: your community mailbox, speak to the building concierge, on your deck, in front of the garage door, or if a delivery notice card has been left by the carrier (you might have to pick it up from the carrier).

If you still cannot locate your package, please contact our Client Care team by using our contact form (link) so that we can look further into this situation.... don't forget to include your name and order number.

If this results from a wrong address, AnaNesis will not be held responsible. To receive your parcel back, you may have to pay extra shipping fees. They can vary between $9.99 and $19.99 depending on your area.

Our apologies for sending you the wrong item. Please keep that item for your own personal consumption, and/or share with your family and friends. As well, please contact our Client Care by completing our contact form and we will fix this situation as soon as possible.

Once orders have been placed, we cannot adjust, hold or accept cancellations. Processing can happen anywhere between immediately and up to 48 hours after placing an order. Should you wish to try and cancel your order, please send an email to info@anasesis.com to inquire; however there are no guarantees – we will do what we can!

Once the order is shipped, you will be able to track your order by using the tracking number contained in your 'notification email'.

Once your order is packed and has been picked-up by the carrier from our warehouse, you will receive an email notification with the tracking number.

No worries. When shipping your orders, we don't require a signature for delivery. The carrier will simply leave the package at your front door or in your postal box. Our carrier does not ship to PO boxes.The carrier might decide to leave a delivery notice at your door or in your postal box. In this case, you will have on average 5 days to collect your package from the carrier or it will be sent back to AnaNesis.

For Canadian orders - we ship from Lachine, Québec. If your order is placed prior to 12 PM EST, it will be shipped out within 24 hours. All other orders will typically be shipped the next business day depending on the number of orders received.

Please note that our warehouses are open Monday to Friday 9 to 5 pm EST. We are closed on weekends and statutory holidays. For more information please visit our shipping policies page.

We are very open and willing to ship internationally. Please complete our Contact Form and a member of our Client Care team will reach out to you!

The product in stock will be shipped within 24-48 hours of receipt of payment by Ananesis.

At this time, we accept Visa, MasterCard, and American Express.

We also accept ShopPay, ApplePay and GooglePay.

We are sorry to hear that you don't like the taste of the product that you purchased. Please contact our Client Care team directly so that we can solve this issue.

None of our products contain any caffeine.

Just like any food item in general, you should not consume any product past their expiry date.

We are sorry to hear that the product was unsealed or damaged. You should not consume any product that is unsealed/damaged. Please contact our Client Care team by completing our contact form and we will rectify the situation for you.

Please note that our products do contain milk, nuts and tree nuts. If you are allergic to these, you should not consume any of our products. Always read the label before consuming any products. If you have any questions, please don't hesitate to reach out to us for more information.

Our products can melt and/or freeze during shipping. If the product is made of chocolate, the chocolate could melt due to the heat. The product, however, is still consumable.

Our products can also freeze during shipping, however, this does not affect the product and it is still consumable.

You can consume Ananesis products, however, we do not know your 'health status' and cannot recommend the number of bars to eat per day. If you are unsure, speak to your Physician for further guidance.

We do offer some gluten-free products. Always read the ingredient label before consuming any products.

We do offer some vegetarian products. Always read the ingredient label before consuming any products.

You should be aware that our products are manufactured in a facility that processes milk, peanuts, tree nuts and soy. Always read the ingredient label before consuming any products.

If you have any food allergies, you should always read the ingredients list fully before consuming any of our products. If you have any questions, please don't hesitate to reach out to us for more information. Please note that our products are manufactured in a facility that processes milk, peanuts, tree nuts and soy.

Our products are suitable to be consumed by all women, including pregnant and nursing. However, if you are unsure, you should always consult your physician or obstetrician before using any type of new supplement.

Our products are suitable for children. If your child has any allergies, please check the ingredient list before purchasing any of our products. If you are unsure, we highly recommend you speak to your child's pediatrician before consuming any of our products.

Unfortunately, we cannot guarantee products sold by unauthorized third-party retail vendors either online or in stores. Authorized retailers are responsible for providing their own return/refund policies for items they sell, including Ananesis products. All that said, please let us know about your issue and we will do our best to help solve the issue.

Refunds in general will take up to 72 hours to appear in your account. If it has been more than 72 hours, please contact our Client Care team by completing this form (link), and we will look into this further for you.

If there is something wrong with your order and/or item, please contact us and our Client Care team will be happy to assist you. Please note that we do not take back food items. Depending on the issue we will be happy to reship you a new order or process a refund. Please visit our refund policy page.

Ananesis offices and warehouses are open Monday to Friday 9 to 5 pm EST. We are closed on weekends and statutory holidays.

We are truly a Canadian company! Our head office is located in Halifax, NovaScotia and the warehouse/manufacturing facility is located in Lachine, Québec.

If you have a question, please complete the Contact Us form. Our Client Care team will get back to you as soon as possible and gladly answer any questions you may have.

You can buy our products through our Ananesis online store (click link) or directly through the retail stores that carry our brand.