Shipping policy
May 2025
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Thank you for ordering our Ananesis products! We know that you will absolutely enjoy them.
This policy will review our shipping and ordering standards. If you have any questions, please don't hesitate to contact us.
Canada:
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Shipping fees for CANADA are FREE for all orders over $99+ (before applicable taxes and promotions.)
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For orders under $98, the website will calculate the specific shipping cost to your area.
Canada - Remote Location:
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At this time, we unfortunately do NOT offer shipping to remote locations in Canada
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Remote locations include North-West Territories, Nunavut, and Yukon
In Canada, Canada Post is our main postal carrier.
They provide delivery on business days only. A shipping confirmation will be sent to you with the package tracking number. It is possible for you to track your package with the tracking number provided.
EXPRESS DELIVERY
We offer express delivery for our Canadian customers.
During check-out, you can choose which priority shipping you wish to pay for.
All orders require, on average, 1-2 business days of processing time to be picked, packaged and prepared for the shipment. Additional delays may apply on certain products that are on order or out of stock.
RESPONSIBILITY OF THE TRANSPORT COMPANIES
The transport companies ensure delivery during working days. A shipment confirmation is sent to the customer with the package tracking number. It is possible for the customer to track their shipments via the package tracking tools that will be sent to you.
The products are delivered to the address given by the customer on the order form. In no case will delivery be made to a PO Box. In the case of customer error on the delivery address, additional fees for referral of the parcel or address modification will be charged.
OUR RESPONSIBILITY IS OUR TRANSPARENCY
Ananesis ensures that each parcel is carefully prepared and protected to limit damage during transportation. Ananesis cannot be held responsible for delivery delays incurred by the carrier. Ownership and responsibility are transferred from Ananesis to the customer as soon as the parcel is given to the carrier. Products are carried at the customer's risk. The customer must check the parcel condition upon delivery, prior to opening the package. All open packages cannot be reported as damaged and will be under the customer's responsibility.
